Customer Service

Placing An Order

All prices are US Dollars ($USD). Orders can be placed through our online store. Any credit card order is subject to security clearance, and an order may be held for any reason if we feel it necessary to do so to verify information regarding your account. The business name that will show on your bank statement is “ELEVATECARS,” our parent company. All parts are subject to a “back order” with no guaranteed delivery date. Please email us with questions about product availability at info@lsftitanium.com.  Back orders will be processed and will ship as soon as possible. If parts ordered are on back order for an abnormal length of time, we will contact you to discuss options. Prices are subject to change without notice.

Disclaimer

LSF Titanium, a division of Elevate Cars, LLC. offers certain High Performance and/or Race Only parts. These parts may not be legal for use on public roads and installation of these parts will make your car illegal to operate. At the time the order is placed the customer agrees not to hold Elevate Cars, LLC, or any principals or employees responsible or liable for any circumstance that may arise from using or installing any of these parts. You, our customer, are ultimately responsible for evaluating and deeming suitable any of our products for your specific application.

Shipping

We ship daily from our Arizona warehouse via FedEx Ground or Express, depending on the shipping option you select. If you have a question about delivery options, please email us (info@lsftitanium.com).

Order shipping outside of the USA: Please contact us for a shipping quote. Email us (info@lsftitanium.com) with the product(s) you are interested in and your complete address so that we can get you an accurate shipping cost.

Once a product has left our warehouse and is in the possession of the shipping firm, any claims must be made directly with that shipper. We can assist with most cases, ask your representative.

Due to insurance requirements with FedEx, we require direct signature on orders valued over $100.00

Returns

Only merchandise returned within 30 days of shipment will apply to this return policy. Returned goods will not be accepted without written (email) permission from LSF Titanium. A 15% restocking charge will apply to this return goods policy. All adjustments will be based upon cost at the time of purchase and goods must be in unused, saleable condition. All shipping costs, including duties and brokerage fees, will be at purchaser’s cost.

Merchandise that is custom ordered or special ordered is not eligible for cancellation, refund or exchange and does not qualify for the 30 day return policy.

In case of problems or returns, contact LSF Titanium and we will attempt to resolve the problem. In some cases, LSF Titanium will authorize merchandise to be returned to the factory for inspection and in order to make a determination in the validity of the claim. A Returned Goods Authorization is required before any returned merchandise will be accepted by LSF Titanium. Packages shipped to LSF Titanium without a Returned Goods Authorization number will be returned to the shipper.

We will not warranty any part that has been modified, installed, or painted.

If you have any further questions regarding these terms and conditions please email us at: info@lsftitanium.com